At Korea Fillers, we strive to ensure that your orders are processed and delivered in a timely and efficient manner. Please review our delivery policy below:
1. Order Processing
- Once payment is confirmed, our warehouse in Korea and logistics system prepares your order within 48-72 hours.
- You will receive an email confirmation once your order has been processed and is ready for shipment.
2. Shipping and Delivery
- Once the shipment is prepared, it is dispatched to your address in your country.
- Delivery typically takes around 4-10 days to arrive, depending on your location and the shipping method chosen.
- We use reliable courier services to ensure that your package arrives safely and on time.
3. Shipping Costs
- Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination.
- You will be provided with the shipping cost at the time of checkout.
4. Customs and Import Duties
- Please note that customs and import duties may apply to your order. These charges are the responsibility of the customer and vary depending on the country of destination.
- We recommend that you check with your local customs office for more information on potential charges before placing your order.
5. Tracking Your Order
- Once your order has been dispatched, you will receive a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment online.
6. Delayed or Lost Shipments
- While we strive to ensure timely delivery, there may be unforeseen delays due to customs clearance, weather conditions, or other factors beyond our control.
- If your order is delayed or lost, please contact our customer service team at info@koreafillers.eu for assistance.
7. Incorrect or Incomplete Address
- Please ensure that your shipping address is complete and accurate when placing your order.
- Korea Fillers is not responsible for any delays or additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.
8. Non-Delivery and Returned Packages
- If a package is returned to us due to non-delivery (e.g., the recipient was unavailable, incorrect address, refused delivery), the customer will be responsible for any additional shipping costs to resend the package.
9. Contact Information
- For any questions or concerns regarding your delivery, please contact us at info@koreafillers.eu.